Q: What is the minimum amount of time I have to stay with your services ?

There is no minimum contract so you can cancel at any time, penalty free. 

Q: There are many free web hosting services. Why should I pay for web hosting ?

Buying professional web hosting gives you many benefits over free services. You get a permanent website address, e.g., www.mysite.com, for your website, and complete control over your domain, giving your website a more professional look. You also get to use many web technologies with your account (Free shopping cart, CGI, PHP etc.) that free accounts can't offer. You also get a generous capacity of webspace, and we don't put banner ads or popups on your website. 

Q: Are there any hidden charges that I should know about ?

No, there are no hidden charges. We offer a no hidden charges guarantee, everything is included in the price you see.

Q: Do you offer a 30 day refund policy ?

We do not offer such a policy for the simple reason that every new account costs us approximately $20 to open. Therefore, if we were to offer a 30 days refund we would have to charge a set up fee which we feel our customers would not prefer.

Q. Can I pay yearly/monthly? 

Yes. When paid in yearly, you pay 11 months and get 1 month free.

Q. Can I upgrade my account? 

Yes, at any time:1 Gb of bandwidth $5.00/month, 10 email account  $2.00/month, 100 Mgs of disk space $5.00/month
or simply purchase another plan, and we will add the amount of space/bandwidth according to the plan you just bought to your current account.

PLEASE NOTE: It all depends the disk space/bandwidth left on the current server. If your current server is fully load, then you might need to purchase another plan.

Q. Do I get a dedicated IP? 

Yes.  Additional IP:  $4 per IP per Month + $5 One-time setup fee. 

Q. Do you allow adult content? 

No. 

Q. Do you offer backup on your servers? 

Yes. We offer daily backup on every servers. 

Q. Do you offer custom plans? 

Yes. Please contact us via email at customerservice@globalnexchange.com with the amount of disk space/bandwidth you after, and we will give you a quote. 

Q. Do you provide 24/7/365 support? 

Yes, servers are monitored, and trouble tickets/email are answered 24/7. 

Q. Does your server provide JSP support? 

Yes. 

Q. How many customers do you have per server? 

It depends. 15~25 clients per server. 

Q. What happens if I exceed my diskspace/bandwidth? 

You will get notified via email when you reach 80% of the disk space or bandwidth. 

Q: Do you support Microsoft FrontPage 98, 2000 & 2002 ?

Yes, we fully support FrontPage 98, 2000 & 2002. To activate FrontPage extensions all you need to do is to log into your easy to use control panel and click on FrontPage and install. The extensions are now live straight away. You need extensions if you are going to upload your webpages to your website via FrontPage.

Q: I have just ordered, when can I expect my website to be live ?

You will receive your welcome email within 24 hours, however it is normally around 8-10 hours.

Q: You run UNIX servers - but I have a Windows computer - does this matter ?

No - not at all. It does not matter what make or model your computer is or what software you run - our servers and webspace work with every type of computer and software without a problem.

Q: Are your servers reliable ?

Our servers are Unix based which means they are very reliable indeed. We aim to achieve 100% uptime constantly and are continually working to improve every aspect of our service. We are so confident with how reliable our servers are that we offer a 99.9% uptime guarantee.

Q: How do I access my control panel ?

Your control panel goes live as soon as you receive our welcome email. If your website was www.mysite.com, your control panel would be http://mysite.com/cpanel - please note however that if you have ordered a transfer of an existing website it can take 2-4 days for your website and control panel to become live. In such circumstances we provide a temporary address for you to access your control panel so that you can get working on your website ASAP.

Q: What domain names can I transfer to you ?

We can host any domain name in the world and you can transfer any domain name to us free of charge by asking your current provider to change your nameservers.

Q: I wish to sell products from my website. Do you offer any e-commerce systems ? 

We offer host of programs such as Agora shopping cart, Interchange Shopping cart and CS live help etc....

Q: Will I have shell access to my account ?

Yes.

Q:What server hardware do you use ?

We use industrial strength web server equipment for performance and reliability including Intel Pentium and Sun Sparc based systems. All servers have a minimum of P4 processors, dual 100Mbit Ethernet adapters, a minimum of 1 gigabyte of memory and a server grade mainboard and chipset. 

Q: I am a website designer, can I order your services and then charge my clients extra and keep the difference ?

There is no problem with this at all. In fact, we have many web designers that do this for their clients. You are totally free to charge them whatever you like.

Q. How to upload webpages to my directory? 

Upload to the directory called "public_html". Usuallly you would connect to ftp.YOUR-DOMAIN.com, with your login/password. If your DOMAIN is waiting to be propagated, then you may connect to the SERVER IP that given in the welcome E-Mail. 

Q. My FTP connection abruptly dropped while I was in the middle of an upload 

This can happen if, while uploading to your account, you approach to within 3-5% of your maximum disk space. This is initiated by the server as an emergency precautionary measure.

Q. My FTP connection disconnected 

The server will automatically disconnect you if your FTP session remains inactive for a period of time (usually 3-5 minutes).

Q. My FTP connection timed out 

If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address.

Q. How can I SSH into my account? 

Using an SSH client such as Putty you can SSH to YOUR-DOMAIN.com and login with your username/password. 

Q. How do I activate the SSH access? 

SSH access will be activated upon request. customerservice@globalnexchange.com  (Please include your account name) 

Q. How do I set certain permissions to a file/directory? 

chmod xxx file (xxx are 3 digits of flags that sets the permissions of the file) 

Q. What IP/Hostname & port should I connect to? 

YOUR-DOMAIN.com Port: 22 

Q. I am having problem configuring Outlook wiht my mail server.

What is your ISP?

Your ISP may be blocking your access to our SMTP server. Many now do that and force you to use theirs. Check the tech support web site for your ISP to find out what server you should use for your outgoing mail.

See here for list of ISPs